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Senior Analyst

Company: Hines
Location: Santa Clara
Posted on: May 11, 2022

Job Description:

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.

As a Senior Analyst with Hines, you will be responsible for implementing and enhancing the quality management program for your assigned account. You will specifically support account management through reporting, performance management, and knowledge management for activities ranging from day-to-day operations to long-range strategic planning. Responsibilities include, but are not limited to:

  • Governance and performance management
    • Develop and maintain ethical and courteous relations with clients and service partners.
    • Oversee the account governance model, ensuring that contractual obligations are met.
    • Monitor the implementation of the contract and established business plans.
    • Track individual and team progress on corrective actions, high-visibility projects, and strategic initiatives.
    • Own annual and quarterly reporting processes, leading the collection and organization of data and managing reporting activities and deliverables in conjunction with operational partners.
    • Data and analytics
      • Establish quantitative and qualitative metrics, guidelines, and standards by which account effectiveness can be evaluated.
      • Govern account data and work collaboratively with operational partners to ensure accurate data is captured at the source.
      • Gather and organize account data, ensuring alignment with Hines IFM data collection practices.
      • Maintain and reconcile data sets and reports.
      • Calculate and validate metrics.
      • Assist with ad-hoc reporting.
      • Work and knowledge management
        • Maintain the account knowledge base.
        • Initiate content reviews and support operational partners to maintain records and content.
        • Oversee playbooks, ensuring teams have the information required to be successful.
        • Assist in the review/testing of new playbooks and procedures.
        • Collect and analyze research materials.
        • Create critical documents, presentations, and other account communications.
        • Engage with the Hines IFM Corporate Platform on a regular basis to leverage the broader Hines expertise as part of delivering an integrated set of services.
        • Remain informed of industry trends and activities and bring innovations to the client and Hines; Bring leading practices and/or innovations developed on the account to the firm.

          Minimum Requirements include:
          • Bachelor's degree from an accredited institution or equivalent work experience.
          • Five or more years of experience working facilities management or as an analyst.
          • Experience conducting quantitative data analysis.
          • Experience storytelling through data.
          • Meticulous attention to detail and strong organizational skills.
          • Project management.
          • Interpersonal and communication skills.
          • Ability to develop positive relationships.
          • Experience with SQL and relational database systems.
          • Experience with data visualization software.
          • Experience with SharePoint site development.
          • Experience with computerized maintenance management and work ticketing systems.
          • Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
            Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 285 cities in 28 countries. Hines oversees investment assets under management totaling approximately $90.3 billion -. In addition, Hines provides third-party property-level services to 373 properties totaling 114.2 million square feet. Historically, Hines has developed, redeveloped or acquired approximately 1,530 properties, totaling over 511 million square feet. The firm currently has more than 198 developments underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a foundational commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. -Includes both the global Hines organization as well as RIA AUM as of December 31, 2021.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.

Keywords: Hines, Santa Clara , Senior Analyst, Professions , Santa Clara, California

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