Sr / Staff Site Reliability Engineer - Federal - 2nd Shift
Company: ServiceNow
Location: Santa Clara
Posted on: May 14, 2022
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Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you.With more than 7,400+ customers, we serve approximately 80% of
the Fortune 500, and we're on the 2021 list of FORTUNE World's Most
Admired Companies -.Learn more on Life at Now blog and hear from
our employees about their experiences working at ServiceNow.Job
DescriptionThe ServiceNow Federal SRE team is a group of highly
technical engineers who are tasked with maintaining and developing
the reliability, scalability and performance of the ServiceNow
Government Cloud infrastructure.Our SRE's are empowered to drive
technical resolutions across the technology stack from hardware
through to application and all stops in between. They are also
tasked with driving forward the operability of the platform to
drive down the number of incidents and to reduce MTTR.As an SRE on
our Federal team, you will support the ServiceNow Government
Community Clouds. We have 3 shifts that provide 24x7 production
support. Below are some highlights.No on-call rotationShift Bonuses
for 2nd and 3rd shifts4 day work week (either Sunday to Wednesday
or Wednesday to Saturday)What you get to do in this role
you:Provide relief and sustainable resolution to issues within our
infrastructure.Use your experience in software development, systems
engineering, and networking to proactively prevent repeatable
issues.Drive initiatives with partner teams to improve the
reliability and performance of the infrastructure through improved
system design.Drive a culture of intolerance to manual activity
which results in a highly automated environment delivering scalable
solutions.Drive monitoring and automation initiativesPlease
Note:"This position requires passing a ServiceNow background
screening, USFedPASS (US Federal Personnel Authorization Screening
Standards). This includes a credit check, criminal/misdemeanor
check and taking a drug test. Any employment is contingent upon
passing the screening. Due to Federal requirements, only US
citizens, US naturalized citizens or US Permanent Residents,
holding a green card, will be considered.QualificationsTo be
successful in this role you have:Deep knowledge of Linux
systemsMySQL, MariaDB or PostgreSQL database administration,
troubleshooting, and performance tuning6+ Years' experience with
DevOps automation, CI/CD pipeline and agile methodologies6+ Years'
experience with Cloud technologies, preferably AzureExpertise in
Observability and Monitoring of applications, services, and
networks at scale3+ years of Coding in various languages; we
normally prefer Python, JavaScript, and RubyNetworking skills, IP
addressing and routing.Team-first attitude and an uncompromising
attention to detail.Good collaboration and communication
skillsAbility to work in shifts that cover one weekend
day.Experience developing on the ServiceNow Platform is a
bonusAdditional InformationServiceNow is an Equal Employment
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, creed,
religion, sex, sexual orientation, national origin or nationality,
ancestry, age, disability, gender identity or expression, marital
status, veteran status or any other category protected by law.All
new employees hired in the United States are required to be fully
vaccinated against COVID-19, subject to such exceptions as required
by law. If hired, you will be required to submit proof of full
vaccination or have an approved accommodation, by your start date.
Visit our Candidate FAQ page to learn more.If you require a
reasonable accommodation to complete any part of the application
process, or are limited in the ability or unable to access or use
this online application process and need an alternative method for
applying, you may contact us at talent.acquisition@servicenow.com
for assistance.For positions requiring access to technical data
subject to export control regulations, including Export
Administration Regulations (EAR), ServiceNow may have to obtain
export licensing approval from the U.S. Government for certain
individuals. All employment is contingent upon ServiceNow obtaining
any export license or other approval that may be required by the
U.S. Government.Please Note: Fraudulent job postings/job scams are
increasingly common. Click here to learn what to watch out for and
how to protect yourself. All genuine ServiceNow job postings can be
found through the ServiceNow Careers site.Work personasWork
personas are categories that are assigned to employees depending on
the nature of their work. Employees will fall into one of three
categories: Remote, Flexible or Required in Office.Required in
OfficeA required in office work persona is defined as an employee
who is contracted to work from or aligned to a
ServiceNow-affiliated office. This persona is required to work from
their assigned workplace location 100% of the work week based on
the business needs of their role.FlexibleA flexible work persona is
defined as an employee who is contracted to work from or aligned to
a ServiceNow-affiliated office and will work from their assigned
workplace location roughly 3 days/week or less (generally around
40-60% of the work week). Flexible employees may choose to work the
remaining working time from their workplace location or home.
Flexible employees are required to work within their state,
province, region, or country of employment.RemoteA remote work
persona is defined as an employee who performs their
responsibilities exclusively outside of a ServiceNow workplace and
is not contracted or aligned to a ServiceNow-affiliated office,
including those whose place of work (pursuant to their terms and
conditions of employment) is their home. Remote employees are
required to work within their state, province, region, or country
of employment.
Keywords: ServiceNow, Santa Clara , Sr / Staff Site Reliability Engineer - Federal - 2nd Shift, Professions , Santa Clara, California
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