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Sr. Business Process Analyst

Company: Gigamon
Location: Santa Clara
Posted on: May 14, 2022

Job Description:

Gigamon, recently certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with more than 4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of government and educational organizations worldwide. -

Digital Transformation is the path to future with its interconnected environment where process and data becomes information & drives decisions to bring value across the entire lifecycle. To help us in our Services & Support digital journey, Gigamon Global Services team is seeking a qualified candidate for the position of Sr. Business Process Analyst/Engineer. Position description: Process Analysis: 60%

  • Responsible for process improvement and process management activities.
  • Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.
  • Analyzing business and systems (technical) processes to formulate & develop new and modified business processes based on evolving & advanced digital capabilities of business systems.
  • Utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives where required.
  • Partners with project team, management, business leads, and process owners to execute implementation of the project end to end and deliver results.
  • Partner with business and technical teams to drive the implementation of strategic business systems initiatives.
  • Review requirements and prepare the scope traceability matrix, perform "AS-IS/TO-BE business - systems analysis, create user stories and process flows.
  • Review internal and external workflows within business functions to design, document and configure rules within workflow application.
  • Retrieve, transform, and analyze data from various sources to draw relevant and actionable conclusions.
  • Develop test strategy and testing plan working with business/functional team for completeness and alignment with requirements and acceptance criteria.
  • Ongoing audit to optimize processes for digital / non-digital capabilities.
  • Representing business process needs with technology teams by presenting requirements and business cases for the technology developments.
  • Experience with process development, deployment (SDLC cycle), change management, project management and process improvement.
  • Excellent communication, integration, team building and organizational skills for interaction with peers, external personnel, and senior leaders. Business Analytics: 25%
    • Collaborate with team members to collect and analyze data, structure large datasets to find usable information.
    • Ability to navigate and query on different database platforms and understand technology-driven business intelligence tools.
    • Perform data profiling to identify anomalies
    • Capable of prioritizing multiple projects while still achieving deadlines.
    • Create presentations and reports based on recommendations and findings.
    • Working with programmers, engineers, and management heads to identify opportunities, propose system modifications, and devise data governance strategies. Project Management: 15%
      • Participates in scoping tasks and projects. Documents requirements and project scope.
      • Works with stakeholders to develop scope and phases to meet intended deadlines.
      • Quantifies tasks and project related resource requirements on projects. Identifies project risks & mitigation plan through the development cycle.
      • Measures and communicates in business terms the proposed project benefits. Participates in measuring and helping to communicate solution value and IT contribution to key stakeholders.
      • Manages small to medium sized projects and tasks for internal and 3rd party professionals.
      • Communicates project status and areas of risk to key project stakeholders.
      • Maintains knowledge of project management and business analysis tools, principles, practices, procedures. Required Qualification, Skills & Experience:
        • Bachelors / Masters in directly related field.
        • Min of 6 to 8 years of business process analyst/engineer preferably with Services and Support experience.
        • Ability to decompose, refine, and document user stories using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, and mockups.
        • Excellent analytical/technical skills, data manipulation skills (ability to write SQL queries or configure rules within workflow applications), hands on ability to create and interpret reports for data validation and align with process gaps.
        • Experience in handling reporting packages like programming (Javascript, XML, or ETL frameworks), Databases.
        • Hands on using existing or new systems/tools/applications as an end user, conduct business user acceptance testing and system admin.
        • Experience working on/with Salesforce CPQ, Service Cloud, Sales Cloud, Salesforce Communities, JIRA, Domo, Tableau, Power BI, MS D365 or any ERP systems, Reporting, Workflow automation applications, PMO application etc.. #LI-WR1

Keywords: Gigamon, Santa Clara , Sr. Business Process Analyst, Professions , Santa Clara, California

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