"IT Support Analyst"
Company: Nityo Infotech
Location: Santa Clara
Posted on: June 24, 2022
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Job Description:
Job DescriptionHello ,We are Urgent Hiring for IT Support
AnalystPosition: IT Support AnalystLocation: Santa Clara
(Remote)Experience : 7+ yearsRequired: High School Diploma required
2+ years of hands on IT support experience in a professional
capacity including 2+ years of experience demonstrating strong
knowledge and practical use of Microsoft Office Suite of products
Well-organized, reliable, and attentive to timelines Attention to
detail and the ability to manage competing priorities Creative,
flexible with solid troubleshooting skills Proven ability to
function well in a team environment Strong verbal and written
communications skills; ability to effectively communicate technical
information to technical and non-technical audiencesPreferred:
BS/BA degree preferred, but not required A+, Network+
Certifications (or similar) Mac OS X use and support Supporting
Windows clients; Windows 7, 8.x, 10, and 11 Basic computer
networking Microsoft Office suite for Windows and Mac platforms
Active Directory infrastructure Office 365 use and management
Scripting in PowerShell or similarPhysical RequirementsAble to lift
25+ poundsSufficient dexterity to assemble/repair computer
hardware, peripherals, and associated furniture.Provide support to
end-users Triage and assign tickets, taking ownership of assigned
tasks. Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11
operating systems. Install, configure and troubleshoot hardware,
software, and peripheral components such as lab equipment,
monitors, keyboards, printers, AV conferencing devices, and Cisco
phones. Document work and contribute to knowledge base Triage and
assign tickets as appropriate Taking ownership of assigned tickets
and tasks Ensure that all tickets are properly supported and
resolved in a timely manner. Create knowledge articles for use by
users and teammates. Review knowledge articles and provide updates
and changes to process as needed. Provide input and suggestions for
efficiency/improvement for operational processes.Manage
workstations Deploy and decommission workstations. Troubleshoot
system hardware (Apple and Lenovo) and manage repairs for defective
devices. Create and maintain system/software deployment images and
scripts. Manage hardware inventory and keep records of system
location / movements.Control access to systems Manage Active
Directory users, security groups, distribution groups, service
accounts, and computer objects. Follow documented processes to
manage access to company resources.Develop and streamline
departmental processes Provide input and suggestions for
efficiency/improvement for operational processes. Triage and assign
tickets as appropriate Taking ownership of assigned tickets and
tasks Ensure that all tickets are properly supported and resolved
in a timely manner. Create knowledge articles for use by users and
teammates. Review knowledge articles and provide updates and
changes to process as needed. Provide input and suggestions for
efficiency/improvement for operational processes.Thanks &
RegardsShraddha Sonawane Us IT Recruiter Nityo Infotech Corp.Suite
1285, 666 Plainsboro Road Plainsboro, NJ, 08536 Ph: (609) 853-0818
EXT 4049shraddha.sonawane@nityo.com
Keywords: Nityo Infotech, Santa Clara , "IT Support Analyst", Professions , Santa Clara, California
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