"IT Support Analyst"

Company: Nityo Infotech
Location: Santa Clara
Posted on: June 24, 2022

Job Description:

Job DescriptionHello ,We are Urgent Hiring for IT Support AnalystPosition: IT Support AnalystLocation: Santa Clara (Remote)Experience : 7+ yearsRequired: High School Diploma required 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines Attention to detail and the ability to manage competing priorities Creative, flexible with solid troubleshooting skills Proven ability to function well in a team environment Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiencesPreferred: BS/BA degree preferred, but not required A+, Network+ Certifications (or similar) Mac OS X use and support Supporting Windows clients; Windows 7, 8.x, 10, and 11 Basic computer networking Microsoft Office suite for Windows and Mac platforms Active Directory infrastructure Office 365 use and management Scripting in PowerShell or similarPhysical RequirementsAble to lift 25+ poundsSufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.Provide support to end-users Triage and assign tickets, taking ownership of assigned tasks. Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems. Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones. Document work and contribute to knowledge base Triage and assign tickets as appropriate Taking ownership of assigned tickets and tasks Ensure that all tickets are properly supported and resolved in a timely manner. Create knowledge articles for use by users and teammates. Review knowledge articles and provide updates and changes to process as needed. Provide input and suggestions for efficiency/improvement for operational processes.Manage workstations Deploy and decommission workstations. Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices. Create and maintain system/software deployment images and scripts. Manage hardware inventory and keep records of system location / movements.Control access to systems Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects. Follow documented processes to manage access to company resources.Develop and streamline departmental processes Provide input and suggestions for efficiency/improvement for operational processes. Triage and assign tickets as appropriate Taking ownership of assigned tickets and tasks Ensure that all tickets are properly supported and resolved in a timely manner. Create knowledge articles for use by users and teammates. Review knowledge articles and provide updates and changes to process as needed. Provide input and suggestions for efficiency/improvement for operational processes.Thanks & RegardsShraddha Sonawane Us IT Recruiter Nityo Infotech Corp.Suite 1285, 666 Plainsboro Road Plainsboro, NJ, 08536 Ph: (609) 853-0818 EXT 4049shraddha.sonawane@nityo.com

Keywords: Nityo Infotech, Santa Clara , "IT Support Analyst", Professions , Santa Clara, California