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Application Support Technician

Company: Anatomage, Inc.
Location: Santa Clara
Posted on: August 4, 2022

Job Description:

Who is Anatomage?Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.About the RoleAs Anatomage has successfully adapted to the pandemic, we have increasingly ramped up our services virtually to all of our clients by providing more resources. As an Application Specialist - Technical Support, you will primarily be working on troubleshooting for our Anatomage Table end-users. We are growing at a rapid pace and are seeking Application Specialists to help provide customer service technical support, and improve existing programs.This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide.The ideal candidate has a degree in Computer Science, Data Science, Information System, or related fields. This person must have strong verbal and written communication, critical thinking and analyzing skills, and enjoy working in a fast-paced department. This is the perfect opportunity for someone looking to delve into next-generation 3D anatomy visualization.What You'll Do Handling customer technical support cases through phone and email submission Diagnose and resolve software and hardware support issues Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations Provide systems support for end client systems, including troubleshooting, diagnosing, resolving, and documenting Maintain client confidence by keeping their information confidential Following up and closing support cases from Salesforce Coordinating technician visits when required Traveling onsite to customer locations to fix equipment when required Packaging and coordinating replacement part shipments Other projects assigned if necessary RequirementsSkills and Abilities Required Strong software and technology knowledge Excellent problem-solving and troubleshooting skills Excellent verbal and written communication skills, with experience translating technical concepts into user-friendly documentation Self-motivated, reliable, and responsible Ability to work efficiently and effectively with minimal supervision This role may require travel approximately 2-3 times per month. Currently there is no travel associated with this role due to COVID-19 restrictions, but travel will be required again once restrictions are lifted Currently this role is remote. This position will become a non-remote role in the future. All applicants should be comfortable working remotely and working onsite in Santa Clara Qualities We Look For Basic knowledge of networking principles and operating systems especially Windows As we look to expand to other platforms, familiarity with other operating systems like Android and iOS is preferred, but not required Technical Certifications in OS and networking like Microsoft, VMWare, Cloud Technologies, Linux are a plus, but not required Experience in the medical industry Minimum Education and Experience Required Bachelor's Degree in Computer Science, Data Science, Information System, or related fields. 1-2 years of Technical Support experience preferred Experience in customer service BenefitsWhat We Offer Health, Dental, and Vision care for you and your family 401K savings plan with employer matching Generous PTO leave and paid holidays Fun, casual and blooming culture Team bonding activities, catered lunches, free snacks and more when we return to our office! Anatomage is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

Keywords: Anatomage, Inc., Santa Clara , Application Support Technician, Professions , Santa Clara, California

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