Service Desk technician

Company: Diverse Lynx
Location: Santa Clara
Posted on: November 25, 2022

Job Description:

Position: Service Desk technician
Location: Santa Clara, CA (Day1 Onsite)
Type: Full Time

JD:

Responsibilities:
Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Trains employees through the GIS Academy program.
Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
Creates and maintains technical and end-user documentation for specific IT service or set of services is maintained.
Creates/prepares documents/files for the GIS Academy program on front-end services.
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
Explains complex information to others in straightforward situations


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Santa Clara , Service Desk technician, Professions , Santa Clara, California