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Patient Service Representative, Internal Medicine

Company: Sutter Health
Location: Santa Clara
Posted on: November 19, 2021

Job Description:

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. * Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards. * Schedules and registers patient appointments and information. * Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases. * Balances cash sheet and cash drawer in accordance with performance standards. * Operates a multi-line telephone console. * Completes clerical and other front desk support. * High School Diploma or equivalent * 6 months experience in a customer service position * PREFERRED: Graduate of a Medical Receptionist training program

Keywords: Sutter Health, Santa Clara , Patient Service Representative, Internal Medicine, Sales , Santa Clara, California

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