Inside Sales Representative

Company: SilPac
Location: Santa Clara
Posted on: May 16, 2022

Job Description:

Job Description Reports To: Manager or Senior Manager Level Summary: Provide administrative support to the sales team and/or sales management utilizing knowledge of company products, policies, standards, and practices to assure timely and accurate support. You will serve as a liaison between outside sales personnel and customers. Essential Duties And Responsibilities: - Professionally handle incoming phone calls or emails from customers. Respond to customer needs in an efficient and timely manner. Process fax transmissions and e-mails on a daily basis. - Assist the sales team in providing material estimates and quotes ensuring accuracy and timeliness. - Enter sales order upon receipt of purchase orders, submit order acknowledgement to customer, submit confirmation acknowledgement and review order to ensure accuracy. - Track orders daily for commit dates and date changes, inform account manager and customer in a timely manner. - Determine the account manager's preference as it relates to customer correspondence by email. - Responsible for maintaining and tracking customer orders that are will-call, ensure all parties are notified when order is ready. - Answer customer questions regarding pricing, availability, delivery, back orders, specifications, and order placement. - Coordinate with other departments throughout the company on quotes, orders, returns (RMA's), and credits. - Relay customer concerns to outside sales team, assists in the investigation and resolution of minor issues within company guidelines. Escalates larger concerns to more experienced sales team member for resolution. - Review, update and respond to Customer Open Order Reports and revise open orders when necessary in BW. - Maintain current and up-to-date vendor/source product catalogs, with product and pricing information. - Understand and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. - Place orders of approved material or product. - Process customer credit card transactions. Ability to comply with ISO 9001 procedures where applicable Education: 2 year degree preferred or 3 years prior experience in sales or sales support in related industry. Knowledge/Skills/Abilities: - Excellent communication skills to effectively communicate across all levels of management. - Excellent composition, grammar and business language. - Demonstrates creativity, flexibility, resourcefulness and detail oriented. - Demonstrate excellent judgment in handling confidential, legal or sensitive information. - Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency. - Demonstrate excellent computer and word processing skills with special emphasis on graphics, presentation and spreadsheet capabilities. Company Description SilPac distributes and manufactures complete solutions for high purity and industrial gas equipment. Our extensive experience with gas delivery systems for toxic, corrosive, flammable, and inert gas handling equipment helps us exceed all your gas delivery requirements. SilPac was founded in October 2000, and we are located in Santa Clara California; the heart of the Silicon Valley. SilPac succeeds by satisfying our customers' expectations for quality and service with creative, custom, and technical applications for product and process performance. Our dedication to quality objectives and customer satisfaction drives continual improvement in all aspects of our business.

Keywords: SilPac, Santa Clara , Inside Sales Representative, Sales , Santa Clara, California