Director, IT

Company: Velo3D, Inc.
Location: Fremont
Posted on: May 18, 2025

Job Description:

Position Overview:The Director, IT will play a critical role in supporting Velo3D's user growth and physical expansion. This hands-on role is responsible for all User Services across multiple locations, project management, security and compliance, and department management.Essential Job Functions:

• General IT Management:
• Support a growing technical and non-technical user base.
• Design and implement a scalable, user-friendly experience using technologies like Virtualization, MDM, SSO, and cloud services.
• Lead the User Services team, embodying Velo3D's principles and values.
• Develop processes and procedures to support company growth and site expansion.
• Create support models, including response plans for individual sites and the entire organization.
• Establish hardware and software standards for all users and use cases.
• Coordinate desktop support activities, including installations, upgrades, and configuration issues.
• Manage training and communication programs for computer users.
• Oversee the multi-site Help Desk team.
• Develop and manage training/development plans for direct reports.
• Track maintenance renewals and subscriptions for User Services hardware and applications.
• Define, publish, and improve User Services metrics.
• Contribute to and monitor budget and purchasing for user activities.
• Oversee the IT helpdesk functionality and improvements.
• Network Management:
• Provide Tier 2 support and act as a technical escalation point.
• Build and support Velo3D's IT infrastructure, both cloud-based and on-premises.
• Enhance software systems through design improvements and new features.
• Develop automation scripts and tools to improve efficiency.
• Maintain comprehensive documentation of IT systems and processes.
• Implement and improve monitoring, alerting systems, and dashboards.
• Use metrics to evaluate IT operations objectively.
• Support cloud and site networks, including VPNs and ISP connectivity.
• Provide technical leadership and knowledge transfer.
• Prioritize security in system design, processes, and daily operations.
• Execute projects with attention to detail and quality.
• Recommend and utilize service or application integrations.
• Security and Compliance:
• Develop policies, standards, procedures, and controls for information security.
• Lead security compliance assessments (SOX, ISO, NIST, CIS, etc.).
• Collaborate with business leaders to address security risks.
• Assist in responding to RFPs and security questionnaires; maintain documentation.
• Manage audit gaps, remediation, and progress reporting.
• Identify and mitigate security risks, reporting findings to leadership.Qualifications:

• Bachelor's degree in IT, MIS, or Computer Science.
• At least 10 years of IT experience, including service delivery management.
• Experience managing multi-site Service Desk/Help Desk teams.
• Deep knowledge of desktop OS, Active Directory, Office 365, VMWare, MDM, RMM.
• Experience with tertiary equipment and ITSM tools like ServiceNow.
• Understanding of AV systems, Zoom, SSO, MFA, and ITIL practices.
• Excellent communication skills for technical and non-technical audiences.
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Keywords: Velo3D, Inc., Santa Clara , Director, IT, Executive , Fremont, California